FAQ

Uni-VoIP.Net.Net Frequently Asked Questions (FAQ).

1- Do you terminate VoIP calls to all countries?
Yes, Uni-VoIP.Net offers A-Z termination.

2- What protocols do you support?
SIP and IAX2 for all customers.

3- How do I make payments?
Individual and Emerging VoIP service providers can make payments through PayPal accounts, while carriers can make payments via wire-transfer.

4- How is my payment processed?
Securely on PayPal's servers. They are the largest and most trusted company for handling online transactions..

5- Do you store my credit card information on Uni-VoIP.Net servers?
No. PayPal does not share your credit card or banking information when you make a payment.

6- What do you do with my personal information?
We won't sell it or share it with another company.

7 - Can I view my usage and remaining balance online?
Yes. You can view full CDR (Call Detail Record) information as well as your remaining funds.

8- Is your service strictly prepay?
Yes. Of course, for larger carriers we will setup convenient terms with your accounting department and extend credit to long-standing customers over holiday periods.

9- Are there refunds?
Yes. If you aren't completely satisfied with our service you may request a refund for the unused portion of your funds. The time it takes to receive a refund depends on the payment method. PayPal refunds are very quick.

10- How should I dial calls?
This is very important. Dial 00 then country code and number, e.g., 00442078878000. 00 is international access code, 44 is UK code and 2078878000 is the London number.